Patron needs help with the computers. She doesn't remember what the Internet desk told her the password was. I tell her, "'Rose,' all caps."
Patron types r-o-s-e-a-l-l-c-a-p-s. No dice, of course.
"No, sorry," I said, trying to clarify. "The password is the word 'Rose'... in all caps."
Patron begins typing t-h-e-w-o-r-d-r- before I stop her.
"I'm sorry, let's try this again. "The password is the word ROSE in all capital letters."
"OHHHHHH!" Patron finally types R-O-S-E, successfully making it through the Windows login.